Providing comprehensive client and user satisfaction is an integral aspect that defines our company's professional image. As such, ensuring swift resolution of reported incidents or service requests holds paramount importance in maintaining a positive perception of our services and the value we bring to our clients. To exemplify our commitment, we present a meticulously designed process for incident and service request management, assuring prompt attention and diligent follow-up for each case.

This management is based on and following the best practices outlined by the ISO/IEC20000.